Capital One reserves the right to modify internet service requirements with sixty (60) days notice.Ĭandidates must live within approximately 100 miles driving distance of 23060 (Richmond VA), 23320 (Chesapeake, VA), 33634 (Tampa FL), or 89144 (Las Vegas NV) and be comfortable coming in person whenever required with no less than 24 hours notice. Requirements are subject to change, as new systems and technology is delivered. If you have any questions about your encryption, please consult with your internet providerĪ private network is password protected where you have ownership or line of site to every device on the networkĬapital One reserves the right to request proof of internet provider, speed and service package from the associate Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. Sustained ability to maintain latency less than 250 ms in voice calls is required To test your home internet from your personal computer at home, type into the web browser of your personal computer. Internet service download speeds must be at least 5 mbps, with 10 mbps preferred - check your download speed using a speed test. High school diploma, GED or equivalent certificationĪt least 1 year customer service experienceĪ secure home office environment that is free from background noise and distractionsĪ reliable private internet connection that is not supplied by use cellular data (hot spot) “At Capital One, we strive to attract the best people to give them the opportunity to be great.” Paid Training and Development offered quarterly Wellbeing offerings such as backup childcare and Mental Wellness support Medical, Dental, Vision, Prescription coverage Day 1 Combine that with above and beyond benefits and you might be onto something. More Benefits, More Health, More Wealth, and More LifeĬapital One believes in encouraging you to fill up your cup and come back fresh. Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)Īn additional 5% applies to Las Vegas, NV Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:ĭemonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace changeĭemonstrate a strong customer focus rooted in empathyĬommunicate effectively with peers, management and customersĮxercise good judgment and independent decision-making skillsĭemonstrate exceptional listening, questioning, call control, and de-escalation techniquesīe proactive, have effective time management and organizational skillsĭisplay dependability with a solid attendance record For that reason, we invest heavily in both formal and informal learning development opportunities. That’s life at Capital One.Īt Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. And we’ll have your back every step of the way. Our Customer Care team is supported and empowered to be the best people to people. Money can be stressful getting help shouldn’t be. It’s how we’re changing banking for good, with compassion and real solutions. The best people listen and then say, “How can I help?” That’s what we do at Capital One.
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